Returns policy

Return & Refund Policy

Clear rules regarding replacements, custom fabrication failures, transit damage claims, and refund processing timelines.

Custom 3D Printing Orders

Since custom uploads (.STL/.OBJ) are fabricated exactly to your custom specifications, they are non-refundable and non-returnable once printing begins. If a print fails due to machine error, layer cracking, or dimensional errors beyond our specified +/- 0.2mm tolerance, we will perform a free reprint at no cost.

Storefront Ready-Made Products

Ready-made catalog items (butterfly combs, keychains, collectibles) can be returned within 7 days of delivery, provided the item is in its original, unused state and original cardboard packaging. The customer is responsible for shipping return items to our Mumbai hub.

Transit Damage Replacements

3D prints can be fragile. We pack them with multiple layers of bubble wrap. If an item arrives broken or cracked due to courier handling, please send photos of the broken print and shipping box to support@arcion.in within 24 hours of delivery. We will ship a free replacement immediately.

How Refunds are Processed

Approved refunds are credited back to the original payment instrument (credit/debit card, net banking, UPI) within 5-7 business days of approval.

Note on Support Structures: Support material left on prints is required to fabricate overhanging features and is standard. Supports must be peeled or cut away; cosmetic remnants are not eligible for refunds.

100% Quality Guarantee: Every print undergo mechanical strength inspections and thickness analysis before shipment to ensure a high-quality product.